Shipping policy
Here's the Shipping Policy:
SHIPPING POLICY
Last updated: April 30, 2026
PROCESSING TIME
All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
DOMESTIC SHIPPING RATES AND ESTIMATES
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Overnight shipping is available for orders placed before 12 pm EST. Some products may not be eligible for overnight shipping.
LOCAL DELIVERY
Free local delivery is available for orders over a minimum order amount within our local delivery area. For orders under the minimum, we charge a flat rate for local delivery.
Deliveries are made from Monday-Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
IN-STORE PICKUP
You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2-4 business days. We will send you an email when your order is ready.
INTERNATIONAL SHIPPING
We offer international shipping to select countries. Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Maison Kaunas is not responsible for these charges if they are applied and are your responsibility as the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven't received your order within the estimated delivery time, please contact us at support@maisonkaunas.helpfully.pro with your name and order number, and we will look into it for you.
SHIPPING TO P.O. BOXES OR APO/FPO ADDRESSES
Maison Kaunas ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
REFUNDS, RETURNS, AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@maisonkaunas.helpfully.pro with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
CONTACT US
If you have any further questions, please don't hesitate to contact us at:
Maison Kaunas Email: support@maisonkaunas.helpfully.pro Phone: 214-472-2084 Website: maisonkaunas.com